Return Policy

I. General Provisions

Fashionsarass is always committed to providing our customers with high-quality curtain textile products. We understand that curtains, as an essential part of home spaces, depend heavily on the compatibility of dimensions, colors, and fabrics to deliver the final user experience. To protect the legitimate rights and interests of every customer and to establish a transparent and fair after-sales service system, we have formulated this Return Policy to clearly define the applicable conditions, operating procedures, and related considerations for returns and exchanges.

Please read this policy carefully before placing your order. Once you complete your order, you are deemed to have fully understood and accepted all terms of this Return Policy. Should you have any questions during your shopping process, you are welcome to reach out to us through our official contact channels, and we will do our best to assist you.

II. Conditions Applicable for Returns and Exchanges

We understand that curtain products, due to factors such as custom sizing, fabric selection, and color matching, require returns and exchanges to be handled within reasonable and feasible boundaries. The following circumstances are eligible for return or exchange requests:

1. Product Quality Issues
If the product you receive exhibits obvious fabric defects, weaving flaws, significant color deviation (severely inconsistent with the product's standard color swatch), damage, or stains, and such issues are not caused by improper use or storage on your part, you are entitled to submit a return or exchange request within a reasonable period after receipt. Such requests will be prioritized, and all related return shipping costs will be borne by Fashionsarass.

2. Incorrect Items Shipped
If we, due to operational error, send you products that do not match your order information (including but not limited to style, color, size, specifications, etc.), please contact us promptly. We will verify the situation at the earliest opportunity and arrange to ship the correct items. All shipping costs arising from this situation will be borne by Fashionsarass.

3. Returns or Exchanges for Non-Quality Reasons
If you wish to return or exchange a product due to personal reasons (such as dissatisfaction with the color, texture, or overall effect, or miscalculation of dimensions), we will accept such requests subject to the following prerequisites:

• The return or exchange request must be submitted within 14 calendar days from the date of receipt; requests submitted after this period will not be accepted;

• The product must remain unused, unwashed, and unaltered, with all tags, labels, and original packaging intact and complete;

• Non-customized, standard-size products are eligible for return or exchange;

• Custom-made products (i.e., those made according to your specific dimensions or special requirements) are not eligible for non-quality-related returns or exchanges. We appreciate your understanding.

In such cases, the round-trip shipping costs for the return or exchange will be borne by you. Additionally, we may charge a reasonable service fee (the specific percentage will be clearly communicated during our correspondence) depending on the actual condition of the returned product.

III. Non-Returnable Items

To ensure fairness in transactions and the resalability of products, the following circumstances will not be covered under this Return Policy:

• Any product for which the return or exchange request deadline has passed;

• Any product that shows signs of having been used, washed, altered, or installed by you;

• Any quality issue caused by improper storage, human damage, or abnormal use on your part;

• Any custom-made product (for non-quality reasons);

• Any product whose tags, labels, or original packaging have been removed or damaged;

• Any damage caused by force majeure events (such as natural disasters or accidental incidents during transit), where liability has been confirmed by the carrier. In such cases, we can assist you in filing a claim with the carrier but will not directly assume return or exchange responsibilities.

IV. Return Procedure Guidelines

To help you complete your return or exchange efficiently and smoothly, please follow these steps:

Step 1: Submit a Request
Please initiate your return or exchange request via email. Your email must include the following information:

• Order number or proof of purchase;

• Specific product name(s) and quantity for which the return or exchange is requested;

• Explanation of the reason for the return or exchange (if due to quality issues, please attach clear photos or videos as supporting evidence);

• Your contact information (for follow-up communication and confirmation).

Step 2: Review and Confirmation
Upon receiving your request email, we will conduct a review within a reasonable working timeframe. During the review process, we may contact you via email for further details, so please keep your email accessible and check it regularly. Once approved, we will send you follow-up instructions via email, including but not limited to the return address, recommended shipping methods, and important reminders.

Step 3: Ship Back the Product
After receiving the confirmation email, please carefully package the product and ship it to the designated address according to the instructions provided. To ensure traceability, we recommend using a trackable shipping method and retaining your shipping receipt. The risk of loss or damage during the return shipment shall be borne by you until the product reaches our designated address.

Step 4: Quality Inspection and Processing
Upon receiving the returned product, we will conduct an inspection to verify its quality and condition. After the inspection is completed, we will make a final decision based on the inspection results and the relevant terms of this Return Policy.

Step 5: Execution of Outcome

• For exchange requests that meet the conditions, we will arrange to ship the replacement product, and the shipping information will be communicated to you via email;

• For return requests that meet the conditions, we will arrange a refund through the original payment method, with the refund amount calculated after deducting any applicable fees;

• If the inspection reveals that the product does not meet the return or exchange conditions, we will notify you via email with an explanation and return the product to you at the original shipping address, with the associated shipping costs borne by you.

V. Return Shipping Cost Explanation

• For returns or exchanges due to product quality issues or incorrect items shipped, round-trip shipping costs will be borne by Fashionsarass;

• For returns or exchanges due to personal reasons (non-quality, non-wrong-item), round-trip shipping costs will be borne by you;

• If a return or exchange request involves some products that meet the conditions and some that do not, the shipping cost allocation will be determined according to the actual processing outcome, as specified in our email notification.

VI. Refund Processing Explanation

Once the return request is approved and the product passes inspection, we will initiate the refund process. The refund will be issued through the original payment method used for your order. The actual time of receipt may vary depending on the processing timelines of the payment channel and financial institutions involved. Please refer to the actual arrival time in your account. We will notify you via email after the refund has been completed.

VII. Special Notes

• Due to fabric batch variations and screen display differences, slight color variations between the actual product and online images are normal and are not considered product quality issues;

• If you have any questions regarding product installation, hanging, or daily care, you are welcome to contact us via email for advice, and we will do our best to assist;

• This Return Policy applies to products purchased through the Fashionsarass official website at www.fashionsarass.com;

• We reserve the right to amend this Return Policy from time to time in accordance with legal requirements and business operational needs. Revised policies will be published on our official website. Please stay informed.

Fashionsarass values the trust and choice of every customer. We hope that through a clear and reasonable Return Policy, we can make your shopping experience more secure and seamless. Should you have any questions regarding returns or exchanges, please feel free to contact us via our official email, and we will handle every after-sales matter with professionalism and sincerity.