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      Return Policy

      We want you to feel confident shopping at Fashionsarass. If something isn’t right with your order, we’re here to help. Please review our return and refund guidelines below.

       
      1. Eligibility for Returns

      You may request a return or exchange if:

      • The item arrived damaged, defective, or not functioning properly

      • The item received is incorrect

      • The item is significantly different from the description

      To be eligible for a return:

      • The request must be submitted within 7 days of receiving the product

      • The item must be unused, unwashed, and in its original packaging

      • All accessories, tags, and labels must remain intact

      • Proof of purchase is required

       
      2. Non‑Returnable Items

      We cannot accept returns for:

      • Items that show signs of use, damage, or alteration

      • Items without original packaging or missing accessories

      • Clearance or final‑sale items (unless defective)

      • Unauthorized returns sent without approval

      • Hygiene‑sensitive items (unless defective)

       
      3. Return Process

      To start a return, please contact us at:

      📧 customer@fashionsarass.com

      Please include:

      • Your order number

      • Photos or videos showing the issue (if applicable)

      • A brief description of the problem

      Our support team will review your request within 48 hours and provide instructions if approved.

       
      4. Refunds

      Once your return is received and inspected, we will notify you of the approval status.

      If approved:

      • Refunds will be issued to your original payment method

      • Processing time is typically 3–7 business days, depending on your bank

      Shipping fees are non‑refundable unless the return is due to our error.

       
      5. Exchanges

      If you prefer an exchange instead of a refund, please let us know when contacting support. We can replace defective or incorrect items at no additional cost.

       
      6. Order Cancellations

      Orders may be canceled within 12 hours of purchase. After the order has been processed or shipped, cancellation is no longer possible.

       
      7. Lost or Stolen Packages

      If your package is marked as delivered but you did not receive it, please contact us. We will assist you in filing a claim with the carrier.

       
      8. Contact Us

      If you have any questions about returns or refunds, feel free to reach out:

      📧 customer@fashionsarass.com

      We’re here to help and want to ensure you have a smooth shopping experience with Fashionsarass.